I’m often reminded of what the late Brian Joiner would write or say (often repeated by W. Edwards Deming), where he basically said there are three things that can happen when there’s pressure to meet a goal or target:

#1 and…


Republished from the Value Capture blog…

Download the free PDF here

Value Capture is excited to announce the release of our second free eBook in our “Habitual Excellence” series of publications. The new book is titled, “Lasting Impact: Leaders Share Lessons from Paul H. O’Neill, Sr.”

Today, December 4th, would…


Below is a very important message from Dr. Gregory Jacobson, an emergency physician who has been very active in trying to educate the public about the coronavirus and the Covid-19 illness. He has been sending daily emails and his latest is shared below, with permission:

I am not waiting until…


This is a message that was written by my friend and colleague, Jeff Roussel:

Those who know me know that I love my friends and family deeply and without question. If you are on this thread, it is because I love you and consider you to be part of my…


There are two elements to this whole crisis — public health and the economy. In both cases, taking short-time actions now will help us all in the medium- to long-term. There is light at the end of the tunnel, as evidenced by a friend’s report from China:

“I’ve been on…


I’ll get right to it. The word:

“Experiment.”

Well, I also heard “experiments” and “experimenting,” but you get the idea.

As I’ve blogged about before, my wife and I like taking wine-themed vacations.

We recently had an opportunity to visit wineries in Spain in France. We spent three days visiting…


There are a few cliché expressions that I’ve heard a lot of recently at healthcare conferences. Some of these clichés really need to be retired, including the phrases “carrot and the stick” and “on steroids.”

The cliché “on steroids” is usually used in a way that’s supposed to have a…


I guess I’m wired for improvement. Or, it’s just become a habit. Or, it’s both.

I celebrate moments when I can identify an opportunity for improvement in my work. I tend to be pretty transparent about problems and even mistakes (like forgetting my socks).

The Toyota-ism of “No problems is…


Over the past year, I’ve heard about the “OKRs” methodology that is used in tech companies like Google. OKRs stands for Objectives & Key Results.

The approach (along with examples and case studies) are laid out in the book by venture capitalist John Doerr, Measure What Matters: How Google, Bono…


I always enjoy the KaiNexus User Conference (now called KaiNexicon starting this year) and they ask me to give a talk each year.

Last year, I gave a talk called “When Being Right is the Wrong Strategy for Change” and KaiNexus recently shared a nicely-shot video of that talk on…

Mark Graban

Consultant, speaker, writer. New book: “Measures of Success.” Also wrote “Lean Hospitals” and “Healthcare Kaizen.” Editor of “Practicing Lean.” Leanblog.org

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