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Mark Graban

Featured Book

The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation

The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation

A practical guide showing how leaders and teams turn mistakes into learning, build psychological safety, and drive continuous improvement.

2023

Stories

Mark Graban

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Feb 17

Building an AI Chat Assistant From My Lean Hospitals Book

TL;DR: What started as a Friday afternoon experiment — building an AI assistant trained on Lean Hospitals — evolved into a working…

Building an AI Chat Assistant From My Lean Hospitals Book

Mark Graban

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Feb 9

Mutual Trust and Respect: What Really Made NUMMI Work

TL;DR: NUMMI’s success was not driven by Lean tools alone, but by leadership behaviors that treated people as partners in quality and…

nummi mutual trust respect

Mark Graban

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Feb 2

When a CEO Talks About the Work: Larry Culp, GE Aerospace, and Real Lean Leadership

TL;DR: Larry Culp’s GE Aerospace CEO letter is a rare example of Lean leadership in practice, showing how safety, Respect for People, and…

When a CEO Talks About the Work: Larry Culp, GE Aerospace, and Real Lean Leadership

Mark Graban

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Jan 22

Inside the 1987 NUMMI Management Practices Executive Summary: Why Leadership Mattered More Than…

TL;DR: In 1987, GM accurately documented why NUMMI worked-and it wasn’t tools, techniques, or discipline. This internal report reveals a…

Inside the 1987 NUMMI Management Practices Executive Summary: Why Leadership Mattered More Than…

Mark Graban

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Dec 16, 2024

Why Process Behavior Charts are the Best Way to Visualize (and Understand) This KPI

I’m all for visualizing data and performance measures in the form of a chart. Charts are far better visuals than “bowlers” or “bowling…

Why Process Behavior Charts are the Best Way to Visualize (and Understand) This KPI

Mark Graban

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Nov 24, 2024

Ten Years Ago — In the News Visiting a Japanese Lean Hospital

Just over a week ago, I got back from Katie Anderson’s Japan Study Trip. It was amazing! I have so much to write about and share.

Ten Years Ago — In the News Visiting a Japanese Lean Hospital

Mark Graban

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Nov 22, 2024

Surveying the Lean Global Connection Audience on Barriers to Speaking Up

At the recent Lean Global Connection event, I posed a straightforward yet revealing question to the audience:

Surveying the Lean Global Connection Audience on Barriers to Speaking Up

Mark Graban

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Oct 17, 2024

Lean Failure Explained: When Command-and-Control Leadership Sabotages Success

It’s a story I’ve heard too many times. An organization spends years, even decades, entrenched in a top-down, command-and-control culture…

Lean Failure Explained: When Command-and-Control Leadership Sabotages Success

Mark Graban

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Jul 2, 2024

Demystifying Toyota’s Andon System: How It Works and Common Misconceptions

There’s a common misconception about Toyota’s “Andon” system, often expressed as:

Demystifying Toyota’s Andon System: How It Works and Common Misconceptions

Mark Graban

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Dec 18, 2023

Beyond Mistakes: Uncovering Toyota’s Approach to Success Through Learning

This post is built around excerpts from the book The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation. Read more…

Beyond Mistakes: Uncovering Toyota’s Approach to Success Through Learning

Mark Graban

Mark Graban

Book Author

Consultant, speaker, author, podcaster. Author of "Lean Hospitals," “Measures of Success" & "The Mistakes That Make Us." Senior Advisor & investor, KaiNexus .

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