Confusion Galore, A Vaccine Administration Error: My Moderna COVID Booster

Having received a Johnson & Johnson vaccine in March (at Dodger Stadium), I was happy to have the opportunity to get a booster. Based on data from a study that suggested that a Moderna dose on top of the J&J dose provided the strongest antibody levels (and after talking with a physician), I decided to get the Moderna shot on Tuesday.

Scheduling through the nearby CVS was easy enough. But the customer experience really went downhill once I arrived at the store.

I started writing this blog post on Tuesday night when I thought the story was just about “a disorganized waiting process.” But, by Wednesday afternoon, I realized that I was victim of a preventable “vaccine administration error” — thankfully, one that didn’t cause any harm to me.

I’ll tell the story, but a few hours after the injection, I got an automated request for feedback from CVS. I’ve blacked out the store location for my own privacy and to keep the focus off of “what’s wrong at that store?” when these are likely systemic problems across CVS locations — or at the least, the culture is most likely driven by CVS corporate leadership.

In most customer satisfaction “likely to recommend” surveys, if you don’t give a 9 or 10, it’s all considered a fail — so I think I clicked 3, as it…