I Can’t Believe You Can’t “Undo” This Thing in Microsoft Excel — Lean Blog
4 min readMay 2, 2019
Lean focuses on making it easy for people to do the right thing. We also work hard to “error proof” processes and our work to make it difficult, if not impossible to do the wrong thing.
The https://www.leanblog.org/tag/throwback/ portion of this post looks back at a time when American Airlines took my suggestion and made it harder to do the wrong thing:
